How do I get help when I need it?
You might start by asking the online Help Robot. This 'bot acts like a logged-in player, which means you can tell it things or ask it questions. Its purpose is to respond to inquiries about the game and the City. It has a reasonable grasp of the things newbies typically ask, and we continually teach it answers to those doesn't know. In the long run it'll know everything an experienced player does. It never gets irritated, so, ask away.
This FAQ is populated with the questions which our Help 'bot receives most often. It's a good idea to read everything here at least once.
We encourage you to familiarize yourself with the Players' Guide. It's quite rich, and we make it a priority to keep it up to date.
Most importantly, all of our players are very friendly and will make a point of helping if you ask. Don't let yourself get stuck — ask somebody!
In the last resort, please write to firstname.lastname@example.org. We'll try to get back to you within an hour or two. Cheers!